Reference

Legal Terms Built Around Your Account

When you open an account with warisqq, your deposits via DANA, OVO, GoPay and QRIS are protected under clear legal terms.

Account SecurityData ProtectionWithdrawal Verification

Explore the Lobby Read FAQ

What Our Legal Framework Covers

warisqq Service availability depends on jurisdiction. Users are responsible for checking local law before access.

warisqq operates the platform where local law permits. Your account terms include deposit and withdrawal procedures, account suspension rules, dispute resolution, and how we handle your personal information. When you fund your wallet through DANA, OVO, GoPay or QRIS, those transactions follow Indonesian financial regulation and

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our own transaction logs. Withdrawals are verified against your account history before funds return to your original payment method. We retain transaction records for compliance and dispute resolution. Access to the lobby, live tables, slots and sportsbook depends on local law. If you have questions about
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eligibility in your region, reach our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR LEGAL TEAM

How to Contact Us About Legal Questions

HOW WE PROTECT YOU

Data, Security and Your Legal Rights

Account Verification

We verify your identity before your first withdrawal. You'll upload ID and a proof-of-address document once. This protects both your account and our record-keeping.

Data Retention

We keep your account data, transaction logs and deposit/withdrawal history for as long as your account is active plus five years for compliance and dispute resolution.

Cookie and Tracking Policy

We use cookies to keep you logged in, track your gaming session and prevent fraud. You can manage cookie settings in your browser; blocking them may limit account access.

Payment Security

DANA, OVO, GoPay and QRIS payments are encrypted end-to-end. We never store your payment credentials; each deposit flows directly from your wallet to our verified merchant account.

Withdrawal Reversal

If a withdrawal fails or is reversed by your bank, we credit your account within one business day. You can then retry the withdrawal or contact support.

Data Request & Deletion

You can request a copy of all your personal data or ask us to anonymise your account. Submit requests via Settings > Legal & Privacy or email support. Processing takes up to 14 days.

Your Rights & Account Terms Explained

Your account remains open and your balance stays intact. We don't charge dormancy fees. However, if your balance falls below our minimum (Rp 1,000), we may flag it for security review. Contact support to reactivate if needed.

Yes. Log in, go to Settings > Account Details, and update your email or phone. We'll send a verification code to confirm the change. This update doesn't affect your withdrawal method unless you choose to change it.

If you believe a deposit or withdrawal was made in error, contact support within 14 days with your transaction ID. We'll review your account logs and either refund the amount or explain why the transaction is correct.

We process withdrawal requests within one hour of submission. Funds then return to your DANA, OVO, GoPay or QRIS account within 2-5 minutes. Bank delays may add extra time depending on your financial institution.

We collect your name, ID number, email, phone, address and payment details for account verification, deposit processing and fraud prevention. We don't sell your data to third parties and don't share it outside the warisqq platform unless required by law.

Yes. Go to Settings > Account > Close Account and submit your closure request. We'll retain transaction records for five years for legal compliance, but anonymise your personal details within 30 days of your request.

We may suspend an account if we detect unusual activity, failed verification, or potential fraud. You'll receive an email explaining the reason. Contact support to review the decision and provide any missing information to restore access.

Legal Terms Built Around Your Account

How to Contact Us About Legal Questions

Data, Security and Your Legal Rights

Account Verification

Data Retention

Cookie and Tracking Policy

Payment Security

Withdrawal Reversal

Data Request & Deletion

Your Rights & Account Terms Explained

01 What happens to my account if I don't log in for six months?

02 Can I change the email or phone number linked to my account?

03 What is your refund policy if I dispute a transaction?

04 How long does a withdrawal take once I request it?

05 What personal data do you collect and how is it used?

06 Can I close my account and ask you to delete all my data?

07 What happens if my account is suspended or blocked?

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